General Manager

Key Responsibilities:

• Develop and implement long-term strategies to drive the mall's growth, including tenant mix, marketing initiatives, and customer engagement.
• Prepare, manage, and oversee the mall's annual budget, ensuring profitability and cost- effectiveness.
• Lead the leasing strategy, working closely with the leasing team to attract, negotiate, and manage tenant leases.
• Ensure a high-quality tenant mix by aligning with market demands and ensuring tenant retention.
• Oversee daily operations of the mall, ensuring that all departments (security, housekeeping, maintenance, etc.) function efficiently.
• Develop marketing strategies, promotions, and events that drive footfall, increase sales, and enhance the mall's image.
• Implement strategies to improve customer satisfaction and experience, ensuring the mall is a welcoming and enjoyable destination.
• Hire, train, mentor, and evaluate performance of all department heads and staff.
• Ensure the mall complies with local regulations, including health, safety, and legal standards.
• Regularly review safety protocols and implement emergency procedures, ensuring that staff are trained to handle potential crises.