الوصف الوظيفي
About the role: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Service Support Manager. As a Flight Crew Service Support Manager, you will be responsible for managing relationship between the company and the Flight Crew population by addressing their welfare issues raised by the latter right from the time they come to Doha as candidates for an interview and subsequently join the company. You will also be responsible for effective management of all welfare services to Flight Crew, providing direct leadership to a team of support staff and in developing Flight Crew welfare policies and procedures. Specific responsibilities for the role include:
Ascertain smooth/ stress free entry of new joiners in order to facilitate flight crew to focus into their initial training without being wired by other possible issues pertaining to residential permit issuance, driving license, bank accounts, children’s school etc.
Manage the welfare support operations ensuring the day to day key deliverables e.g. induction of new hires and welfare related issues of current pilots pertaining to sickness, accommodation, leave etc. are achieved.
Manage all authorizations for HR related decisions pertaining to crew such as rostering, emergency/ compassionate/ sick leave, loss of documents etc.
Prepare and maintain a Flight Crew Service Support manual in line with HR policies and procedures to ensure uniformity and consistency.
Provide appropriate and swift response in support of crisis situations occurring to Flight Crew both inside and outside the organization.
Manage and control daily roster disruption issues including sickness and non-availability for duty and report to the Fleet to arrive at a decision.
QualificationsAbout you The successful candidate will have the following skills and qualifications:
Relevant College or University qualification to minimum Bachelor's level.
Human Resource and Welfare job related experience.
Customer Service and Hospitality Management experience.
In-depth knowledge vis-à-vis Flight Crew, life in Doha.
Awareness of Qatar Airways operating culture.
Excellent coordination and project management skills.
Ability to quickly analyze and decide a course of action.
Excellent verbal and written communication skills.
Valid Qatari driver’s license.
How to apply
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
All internal candidates can only have three active applications at any point in time.
All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require NOC to apply for this role.
