Your web browser (Chrome 131) is out of date.F&B Captain
Hotel Brand: voco
Location: Qatar, Doha
Hotel: Doha West Bay Suites (DOHVO), P.O.Box 5863, Al Intisar Street
Job number: 136294
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Responsibilities
Restaurant • Ensures that all guests are dealt with in a professional, consistent manner. • To promote good relationship to the guests and colleagues’ control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction Operating Equipment’s • Participate in service as necessary in accordance with restaurant/outlet needs • Ensure staff grooming and personal appearance standards are met. • Control stocks for daily use in the restaurant to ensure service requirement of the outlets/restaurant are enough. • Control breakage, waste and spoilage ensuring safe and healthy work environment for all the guests and the colleagues • Conduct all administrative work required maintaining cleanliness as well as ensuring all maintenance needs are logged in and reported. • Checking of expiry dates and non-dated products on daily basis • Check opening and closing duties assigned to all colleagues • Maintain logbook on day to day basis conduct shift briefing in the absence to the Supervisor perform job related duties and special task assigned. • Ensure that F&B maintains high quality service standards performs daily checks on staffing level, quality control, maintenance, cleanliness • Make sure that all open food and beverage items are dated and covered. • Manage events in serving, setup, maintenance and breaking down of banquet rooms • Supervises, guides, schedules and trains staff. • Ability to follow directions from banquet event orders • Monthly inventory of stocks and breakages. •
Room Service • Set up trays and trolleys as per standards • Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations. • Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship. • Clean and polish allotted silverware, cutlery, glassware and chinaware • Execute orders in guest rooms ensuring speed, quality and personalization • Clear trays/trolleys from guest rooms/floor corridors. • Prepare and place complimentary fruits baskets in guest rooms. • Attend to room service telephones promptly within three (3) rings. • Familiarize oneself thoroughly with room service menu • Take down guests’ food or beverage order as per guests’ requirement and display salesmanship to get greater revenue • Note down KOT/Check, follow up on orders • Fill up summary sheet • Enter in the logbook any complaints, delays, suggestions • Note down outlet reservation in the reservation register of each closed outlet. • Make KOTs/Checks from door knob orders • Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.
F&B Administration • Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents. • Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets. • Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support. • Respond to inquiries regarding each program and event • On-site attendance at all programs and event • Full event production and management of all assigned events and additional special events throughout the year • Manage budget for each event • Negotiate and secure venues, work with catering managers on all event Logistics-F&B, AV, Set, event time-line • Work with marketing on event promotion, signage and materials • Work with vendors and negotiate prices for all items • Research potential vendors and venues including important waivers. You can change your preferences through the link. Please read our
