Executive Director of Housekeeping

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Raffles and Fairmont Doha are seeking a seasoned and dynamic Executive Director of Housekeeping to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management, exceptional leadership skills, and the ability to ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

Leadership and Management:

• Oversee all housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff management.
• Lead, mentor, and develop a diverse housekeeping team, ensuring high morale, motivation, and performance.
• Develop and implement housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
• Collaborate with other departments to ensure smooth operations and address any housekeeping-related issues.

Operational Excellence:

• Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
• Monitor and manage housekeeping budgets, including labor, supplies, and equipment.
• Implement cost-control measures without compromising quality and service standards.

Guest Satisfaction:

• Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
• Maintain a strong presence in guest areas, ensuring a hands-on approach to service and guest interaction.
• Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.

Training and Development:

• Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
• Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
• Stay updated with industry trends and best practices, incorporating them into training and operational procedures.

Health and Safety:

• Ensure compliance with health, safety, and hygiene standards across all housekeeping operations.
• Implement and monitor sustainability practices within the housekeeping department.
• Conduct regular safety audits and training sessions to maintain a safe working environment for staff and guests.

Inventory and Supplies Management:

• Manage inventory levels of housekeeping supplies and equipment, ensuring timely procurement and cost efficiency.
• Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• Minimum of 10 years of housekeeping experience in a luxury hotel environment, with at least 5 years in a senior management role.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage a large team and multiple properties.
• Exceptional attention to detail and commitment to delivering the highest standards of cleanliness and guest satisfaction.
• Proficiency in housekeeping management software
• Fluency in English; knowledge of additional languages is a plus.