Enterprise Cards and Payments

Responsibilities

Advanced Technical Support & Incident Leadership:

• Provide Level 3 support for complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors).
• Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures.
• Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact.

System Optimization & Governance:

• Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic.
• Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency.
• Manage upgrades, patches, and lifecycle management of payment applications in alignment with ITIL processes.

Compliance & Risk Management:

• Ensure systems comply with PCI-DSS, GDPR, PSD2, and other regulatory/industry standards.
• Lead audits, vulnerability assessments, and remediation activities for card and payment platforms.
• Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks.

Strategic Collaboration & Stakeholder Management:

• Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements.
• Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies.
• Document technical workflows, governance protocols, and disaster recovery plans for critical systems.

Innovation & Continuous Improvement:

• Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades.
• Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems