Dynatrace Technical Support

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation.

Nair Systems is currently looking for Dynatrace Technical Support for our Qatar operations with the following terms & conditions.

Required Skills:

• Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure).
• Ability to identify, understand and resolve technical product problems ensuring the highest customer support experience is maintained.
• Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues
• Constant drive to learn and train in new product features and technologies
• Exchanging and sharing knowledge with other colleagues including suggestion of product improvements.
• Technical knowledge of Programming, Web (HTML, XML, Javascript), Java, .Net, Cloud and Microservices, Database, Linux, Networking
• Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.
• Knowledge of the banking operations and the critical areas within the IT Departments of a bank.
• Knowledge and support experience in core banking and support systems of the banking environments.
• Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams.
• Updating and preparation of the availability reports and systems. 
• Knowledge of the monitoring and escalation IR creation and following up processes. 
• Communication skills towards the stakeholders and creating IR’s accordingly.
• Knowledge and experience in multiple environments and systems monitors related to Banking.