Digital Product Manager

About the role

The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an exciting opportunity to be part of our Doha-based Qatar Airways Cargo’s Customer Experience Team as a Digital Product Manager.

Join the QR Cargo family and leave a mark as part of the Customer Experience Team.

In this role, you will be responsible for managing key Salesforce based digital product(s) visioning, development, and support activities in Cargo to ensure the optimal customer experience and as per required standards. This would require you to have close interaction and coordination with stakeholders for digital product(s) maintenance and development requests. Moreover, you will spearhead process improvements and change management strategies to ensure high adoption with end users.

As part of your daily responsibilities, you will also:

• Provide strong leadership to the Cargo Salesforce Digital team to deliver high-quality customer experiences on strategic digital platforms to improve user satisfaction, efficiency, and usability.
• Manage and own the Salesforce Product Roadmap, including priorities and timelines, based on platform analytics, user feedback and business strategies to align with the business requirements.
• Manage the end to end implementation of the product vision and strategy based on business objectives and roadmap.
• Design development proposals based on the market trends and new initiatives pertaining to the customer and staff booking journeys in QR.
• Participate in current technology advancements relevant to supporting business processes and making recommendations that drive organizational growth and innovation.
• Liaise with internal and external stakeholders to ensure smooth change management and implementation of products and services.
• Manage the Salesforce Digital project deliveries to achieve target deadline and budget expectation. Define usage monitoring and improvement plans of Salesforce solutions by implementing performance metrics.
• Deliver against defined departmental KPls. Track and report on all platform and solution metrics (user analytics) and forthcoming developments on a monthly basis to senior management.
• Ensure comprehensiveness of portal coverage based on customer requirements and feedback, and its ability to catalyse new revenues for the business.
• Coordinate with other Product Managers, UX/UI, Engineering, Vendors, and stakeholders to prioritize and manage the product backlog to deliver the highest value business outcomes.
• Incorporate best in class approaches and agile frameworks in the full solution / product lifecycle as it relates to Salesforce and beyond in Cargo
• Be the champion and point contact for all solutions on Salesforce in Cargo to help ensure solutions are meeting customer needs, and to influence next generation capabilities that can help solve current and future business challenges
• Lead a team (direct and indirect) to help manage all products and solutions on the Salesforce platform in Cargo.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About You

We are looking for a professional with the following skills and experience:

• Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
• Experience in Digital Transformation, Digital Product and Project Management tools and platforms
• Experience in Cargo / Logistic Operations Management, Digital Transformation in Airline and Supply Chain, Online Product Distribution, MIS, e-Commerce and relevant fields.
• Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment
• Managerial skills - Ability to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.
• Strong working proficiency with Salesforce, its solutions and products
• Vision, strategy, and roadmap development experience.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.