Microsoft Qatar as part of CEMA region is seeking a Customer Success Account Manager (CSAM) who develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. He/she will will leverage understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption.