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الوصف الوظيفي

CRM Manager (Automotive)

Mannai Corporation QPSC, based in Doha, Qatar, is a diversified company offering a broad range of products and services. We are the authorized automotive distributor representing globally renowned brands like GMC, Cadillac, BYD, Subaru, and JAC. Our commitment is to provide exceptional service, innovative solutions, and high-quality vehicles to meet the diverse needs of our customers. We believe in "The Mannai Way," promoting excellence in every aspect of our business to deliver value to our clients, stakeholders, and the community.

We are looking for a CRM Manager with experience in the automotive sector to join our team. The ideal candidate will have a strong background in customer relationship management, be skilled in data analysis, and have the ability to lead and motivate a team to achieve customer satisfaction goals.

Key responsibilities

  • Design and optimize customer journeys to ensure a seamless experience from lead generation to post-sales support.
  • Develop data-driven strategies to improve customer retention, loyalty, and overall satisfaction, tailored to the unique demands of the automotive market.
  • Utilize CRM tools to analyze customer data, identify trends, and create targeted marketing campaigns for specific customer segments.
  • Work closely with sales teams to enhance lead conversion rates through personalized engagement strategies.
  • Lead, mentor, and guide the CRM team to drive consistent performance and align CRM efforts with business objectives.
  • Track key CRM metrics and generate actionable insights to drive continuous improvements in customer service and engagement.


Mannai Corporation offers the broadest range of products and services with core activities include automotive and heavy equipment distribution and service, IT, jewelry and luxury goods, retail, home appliances and electronics, travel, engineering services to the oil & gas sector, logistics and warehousing, geotechnical, geological and material testing services, trading and representation. Always a strong leader in innovation and local participation Mannai Corporation has entered the twenty-first century with the same flare and dynamism that supported its growth, tempered with sound business practices based on quality of products and services, safety, risk management and loss prevention. Mannai today aims to live up to its vision and mission values. All 20,000+ members of the organisation are encouraged to practice "The Mannai Way", the code by which we serve our clients, principals, colleagues, stakeholders, as well as the community in which we live and work. On 8th August 2007, Mannai has been listed as a public company at the Qatar Exchange.

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