Ensure all the data entered on the database system is correct and precise.
Update Customer Information.
Contact customers and Companies.
Update our DMS and project sheet daily
Create and follow all the data through Kerridge (CRM), LMS, LMT….)
Monitor all Customers Inquiries from different channels (Web, social media, Landline …)
Monitor Our daily Survey to ensure that our client’s satisfaction
Provide a daily Digital Leads Report.
To keep a diary of press communications activity
Provide a Monthly Digital Monitoring Report
Attend to customers contacts (Inbound/Outbound) and resolve inquiries, issues, and complaints.
Maintain high level of customer satisfaction and promoted company reputation by ensuring complaints received are logged in system, followed up, customer notified and provide updates on resolution.
Educates and directs customers to appropriate channels to enhance customer convenience
Handle average of 100 Call per day.
Established in the late 1950’s, Saleh Al Hamad Al Mana is a family owned Group of companies now ranked amongst one of the largest and most successful business groups in Qatar. Having started in business as in importer and trader, the late founder Saleh Al Hamad Al Mana was an early visionary who could see the potential of the Qatari and Middle Eastern markets. Through his gained business successes, founder, Saleh Al Hamad Al Mana diversified his business portfolio to include Investment, Construction, Automotive, Real Estate development and Engineering. Our asset business base has expanded through regional markets and is now also penetrating international markets. Today, we are renowned for our strong and impressive portfolio of brands and businesses throughout the GCC countries. We hold a rich portfolio of famous retail and luxury brands, as well as other business ventures in sectors such as Media, Hotels, FMCG, Food and Beverage and Insurance. We are one of the leading automotive dealers in the region and the sole agent for Nissan, Renault and Infiniti in Qatar. We continue to grow, relying on best practice, customer satisfaction and our people.