Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
What's On Your Plate?
Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations and Finance department)
Act as a first point of contact and respond quickly to partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
Upload and update restaurant information online and promptly
Responsible for setting up and configuring the system for new partners and training and system issues from the vendor/partner side.
Update and monitor the closed restaurants
Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales-related data.
Prepare contract delivery and pick-up reports periodically.
Manage quality account of the restaurant, ensuring continuous partner relationships and resolving operations issues between partner restaurants, users/partner restaurants and users.
Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call centre personnel on how to use transmission system (GPRS, Pigeon software)
Maintain accurate records of all sales and prospecting activities including:
Follow-up activities
Transmission methods reports
Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for a new restaurant
What Did We Order?
Bachelor’s Degree in Business Administration Marketing
Minimum 2 years of full-time professional experience in a related field
MS Office, Excel Certification
In-depth knowledge of the food industry
Knowledge of CRM
Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
Ability to meet deadlines and be flexible in working
Ability to build good relationships with clients