• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Effectively manage large amounts of incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers’ requirements
• It must possess well sound customer service and problem-resolution skills.
• It must be able to perform at high levels of pressure and be flexible with timings and working hours.
• Well organized and English proficiency is a must.
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation