• Responsible of collecting all customer payments and maintaining necessary documentations in this regards.
• Responsible of contacting all customers in assigned work queue in person and through telephones, letters or personal contacts with regards to collection of delinquent accounts and maintain reason for delinquencies.
• Responsible of preparing and submitting overdue and warning letters to customers.
• Responsible of maintaining accurate files and documentations, including accurately commenting system for status follow up. (i.e: comment system for updates and follow ups, track and report account status in detail summary).
• Responsible to ensure 100% accuracy in collection of cash and cheques from customers and from all locations.
• Responsible to ensure that payment details are collected either at the time of collection or through subsequent follow ups.
• Responsible to collect cash from Nehmeh locations on the defined dates set by the Supervisor.
• Responsible to submit and collect documents from Banks as instructed by the concerned Supervisor.
• Responsible of pulling customer files to assist in the collection of delinquent accounts.
• Responsible of having knowledge of all payment types available to our customers, including but not limited to credit cards, online bill payments, PDCs etc.
• Responsible of negotiating appropriate workout plan with customer to prevent foreclosure.
• Responsible of implementing timelines for follow up.
• Responsible of maintaining up to date knowledge of all collection laws, practices and policies.
• Responsible of maintaining up to date knowledge of account guidelines pertaining to delinquency.
• Responsible of maintaining customer confidence by providing on going quality service and keeping all files and information confidential.
• Responsible to follow all processes and policies of the company and be aligned to the departmental SOPs at all times.
• Responsible of following any other tasks / projects that are assigned by your manager.
• 3 to 4 years of experience in collections role.
• With driving license
• Strong verbal and written communication skills and knowledge on basic mathematical operations.
• Hands on experience is using MS Office Suites: Excel, Word and Power-Point.
• Attention to detail and ability to work with stakeholders to assess potential business risks.
• Ability to multitask and prioritize daily work load.