Collections Manager

We are seeking a skilled Collection Manager to oversee the management and recovery of outstanding debts, including rent and service fees, for Place Vendôme. This role involves developing and executing effective collection strategies for overdue accounts and bounced cheques. The Collection Manager will ensure adherence to applicable laws and regulations while maintaining strong, professional relationships with tenants and legal entities.

Key Responsibilities & Accountabilities:

Collection Management:

• Develop and implement effective collection strategies and procedures.
• Monitor accounts to identify overdue payments and outstanding debts.
• Contact tenants via phone, email, and written correspondence to pursue payment.
• Negotiate payment plans and settlements with tenants, subject to management approval.

Legal Proceedings:

• Prepare and file criminal cases for bounced cheques in compliance with local laws.
• Initiate legal actions for overdue accounts, including preparation for filing lawsuits.
• Align with the Legal Counsel on handling court proceedings.
• Provide regular status updates to the Legal Counsel on the progress of collection efforts, and any pending or potential litigation.
• Ensure timely and accurate documentation of all legal actions and communications.

Reporting and Documentation:

• Maintain accurate and up-to-date records of all collection activities and legal proceedings.
• Prepare regular reports on collection status, including outstanding debts, and collected amounts.
• Ensure compliance with data protection regulations and confidentiality agreements.
• Report legal risks to Legal Counsel promptly and seek guidance on managing potential legal or compliance issues.

Stakeholder Management:

• Maintain professional and respectful communication with tenants.
• Address tenant inquiries and disputes regarding collections.
• Work collaboratively with the Leasing, Finance and Mall Management teams to resolve tenant issues.
• Consult with Legal Counsel on complex tenant disputes and collections issues that may require legal intervention or further action.

Compliance and Risk Management:

• Stay updated on relevant laws and regulations related to collections and legal proceedings.
• Ensure all collection activities comply with legal requirements and internal policies.
• Identify and mitigate risks associated with collection processes.
• Report legal risks to Legal Counsel promptly and seek guidance on managing potential legal or compliance issues.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, Law, or a related field.
• Experience in collections, with at least 5 years in a managerial role.
• Legal experience in collections and debt recovery.
• Knowledge of collection laws and legal procedures related to bounced checks and overdue accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and motivate a team.
• Proficiency in Yardi software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• High level of integrity and ethical standards.