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Collection Specialist
Collection Specialist
locationsSharjah time typeVollzeit posted onVor 8 Tagen ausgeschrieben job requisition idR0643663 Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer-focused mindset to be based in our Sharjah office.
In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process with internal teams and customers within the Service Business. Play a key role in executing KONE’s customer credit management activities. Reporting to the Credit Controller you will be responsible for implementing KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.
We are looking for an individual with a track record of being a go-getter, a creative mindset, and strong commercial acumen skills.
Please note that 90% of your activities will be on the field.
Responsibilities:
Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with the sales department regarding customer accounts on time.
Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements:
Minimum 3 years high volume corporate field Collections experience is a must
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal-oriented
Commitment to excellent customer service
Excellent English written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
A driver's license and UAE experience are a must.
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
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