Job Details
Client System Support - (675)
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Job Title Client System Support Location Qatar, QA (Primary)
Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.
Requirements
Qualifications:
Security+ Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities:
· Provide prioritized service restoration as per the Escalation Matrix.
· Instruct users on system operations and report unauthorized hardware/software changes.
· Manage Help Desk tickets, ensuring proper documentation of all actions.
· Support inspections, audits, and comply with Information Assurance standards.
· Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
· Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
· Maintain warehouse facilities and transport hardware as required.
· Develop and submit Client Systems Support Monthly Status Reports.
Desired Skills/Other Considerations
If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.
*VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA Minority / Female / Veteran / Disabled / LGBT are encouraged to apply*
Type of Security Clearance Required TS/SCI
