Catering Performance Manager
Qatar Airways Location Doha, Qatar Category Cargo & Airport Operations Job Id 206094
Closing Date: 31-10-2024 JOB DESCRIPTION
About the role In this role, you will be responsible for coordinating and managing Qatar Airways (QR) catering operations worldwide on a 24x7 basis, ensuring that every flight departs on time, with the agreed menus, stores, bars and equipment in a safe and compliant way. You will manage the performance of catering suppliers by tracking and measuring it with agreed standards, delivering performance improvement and enabling QR provide 5-star dining experience to the customers at all time.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
Owns (As Key Account Manager), the management of supply of catering services from a group of stations, being accountable for implementing and ensuring the operational performances (SOPs) in line with budgeted costs, minimization of meal wastage and along with it, identifying saving opportunities region-wise for the business. Support leadership through inspiring and challenging nominated services providers to deliver catering service in line with food safety, halal and operational performance standards for QR, QRE and Cargo operations in the network / region wise. Maintain integrity of QR systems to support required business outputs through audits and delivery of training programs, as necessary, for the suppliers and internal stakeholders. Responsible for reporting monthly supplier performance index and trend in a view to conduct periodical reviews and maintain supplier performance award scheme. Implement improvement plans as required and liaison with the suppliers to co-ordinate activities so that they deliver expectations of other QR internal and external stakeholders, in terms of compliance, product and service offering. Owns responsibility of the daily operational aspects of inflight service inclusive of taking appropriate action during disruptions and irregular operations 24/7 and conducting flight checks and performance audits in DOH and Outstations, to ensure standards are adhered to, issues identified for recovery process, and supplier rectification aiming no compromise to QR standards. Ensuring detailed investigation into non-compliances found by external stakeholders (Flight Operations, Ground Services etc.) are carried out, and that corrective action plans are initiated. Co-ordination, planning and facilitating to support all new station startups and close downs, including management of all operational disruptions. Establish the teams’ objectives and priorities to align with and support business objectives and oversee and supervise employees, recruit, train, develop and discipline to ensure a high standard of service delivery. Consult the Group's Data Protection Officer in matters related to data protection and privacy as appropriate.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you Bachelor’s degree or equivalent with at least 6+ years of job-related experience. Outstanding written and verbal communication in English. Ability to cope with a high degree of ambiguity and change. High level of computer literacy especially in MS Excel and have analytical thinking with strong interpersonal skills. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills and ability to foster team work among team members.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
