Cargo RO Strategy Delivery Specialist

The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talent – the bold, the imaginative and the change-makers. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an exciting opportunity to join our Doha-based Qatar Airways Cargo Revenue Optimization team as a Cargo RO Strategy Delivery Specialist.

In this role, you will facilitate continuous improvement for Cargo Revenue Optimization department including process improvement, system enhancement and Digital transformation under Cargo Revenue Optimization Strategy Delivery Manager.

As part of your daily responsibilities, you will also:

• Identify and prioritize opportunities for process and system improvement by conducting thorough assessments of existing processes, inefficiencies, bottlenecks and areas that require improvement in the department.
• Map the existing processes and identify the non-value add activities.
• Gather relevant data to measure the performance of current processes, and use data-driven insights to propose improvements.
• Collaborate closely with cross functional teams and stakeholders to understand the process and quantify the process parameters.
• Execute change management to address the concerns and ensure smooth transition.
• Establish Key Performance Indicators to monitor the impact of process improvements and track progress over time.
• Regularly monitor the effectiveness of implemented changes and make adjustments as needed to optimize results.
• Create detailed process documentation and guidelines to ensure consistency and ease of replication.
• Conduct training sessions to educate team members on new processes and best practices.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About You

We are looking for a professional with the following skills and experience:

• High School Diploma or Equivalent with Minimum 5 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience
• Proven experience in a similar role, including Process improvement/Reengineering, Digital Transformation and Project Management.
• Experience leading/managing system enhancement projects by working as an individual contributor.
• Good understanding of continuous improvement methodologies such as Lean, Six Sigma, Agile, etc.
• Leadership and communication skills to manage and deliver projects independently.
• Good knowledge of data analysis, visualization and interpreting it in relation to project
• Previous experience working in Cargo industry is preferred.
• Experience managing IT system / Application enhancement projects will be a plus.
• Experience in process automation using various tools such as Workflows, RPA, Chatbots, Al will be an advantage.
• Certification in Lean Six Sigma green belt or other relevant Lean methodologies is a plus.
• Experience in developing and maintaining dashboards using platforms like Tableau will be an advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.