Cargo Network Automation Officer

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Cargo Customer Experience Team in Doha as a Cargo Network Automation Officer

Join the QR Cargo family and leave a mark as part of the Cargo Customer Experience Team.

About the role:

The role will be responsible to handle the overall first level support for Cargo systems across the QR Cargo network as well as coordinating with IT Department on IT/ Automation related issues to ensure Cargo Department gets uninterrupted service 24 hours a day.

As a Cargo Network Automation Officer, your responsibilities will be the following;

• Ensure the quality of data is updated correctly by all online and offline stations
• Support the Cargo Network to ensure CROAMIS is working as desired
• Control, monitor and measure the system processes as well as report results and take suitable corrective action for continual system improvement in coordination with QR IT Team.
• Ensure the QR portal has the latest information related to cargo trucking, additional stations and new products
• Troubleshoot and guide staff regarding cargo- related system

About you

• Bachelor’s degree with minimum of 3 years of relevant experience providing L1 applications support within the airline/ freight forwarding/ logistics industry
• Knowledge of Electronic Data Interchange (EDI) automation and interface
• Knowledge of cargo automation systems, support, implementation and training
• Strong command of the English language
• Team oriented and able to work in a fast-paced environment

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process