Call Center Manager

The Call Center Manager is responsible for overseeing the daily operations of the call center in Doha, Qatar. They will manage a team of call center agents and ensure that they provide excellent customer service and meet performance targets.

Responsibilities:

1. Manage and supervise a team of call center agents, including hiring, training, and performance management.
2. Develop and implement call center policies and procedures to ensure efficiency and effectiveness.
3. Monitor call center metrics and KPIs to identify areas for improvement and implement strategies to increase productivity and customer satisfaction.
4. Handle escalated customer complaints and provide resolution to ensure customer satisfaction.
5. Collaborate with other departments to ensure smooth operations and resolve any issues or bottlenecks that may arise.

Preferred Candidate:

1. Minimum of 3 years of experience in call center management or a similar role.
2. Excellent communication and interpersonal skills.
3. Strong leadership and team management abilities.
4. Ability to work under pressure and meet tight deadlines.
5. Knowledge of call center software and tools.