Call Center Agent

Summary

We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing efficient and effective customer service. This role requires excellent communication skills, a customer-oriented approach, and the ability to resolve issues promptly.

Key Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to follow up on customer issues or to inform them of new products and services.
• Record details of customer interactions, transactions, and complaints.
• Provide accurate information to customers regarding products, services, and policies.
• Work collaboratively with other team members to improve customer service.
• Handle customer complaints and escalate issues as necessary.
• Maintain a high level of confidentiality.