Manage daily customer operations via multiple channels (Calls, e-mails and walk in customer).
· Manage customer escalation and complaints on the spot.
· Ensure customer satisfaction by supporting the management of all enquires and complaints by Client customers directed at customer service branches.
· Confers with customers to provide information about Client services, registering their complaints if any, resolving their queries or obtaining other relevant customer details including history of association between Client and the customer
· Coordinate and Resolves issues in customer service and ensure the tracking and closure of the same according to Client customer service code of practice if escalate to the supervisor level
· Overseas records of customer interactions or transactions including but not limited to customer queries, complaints, comments as well as actions taken to resolve issues faced by them
· Ensures all customer services policies and procedures as per the Client customer service code of practice are followed
· Refers unresolved customer grievances to designated departments for further investigation
· Educate customers about organization’s products or services.
Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.
