Cabin Services - Manager Cabin Services Training (Leadership)

About the role

As a Manager Cabin Services Training (Leadership), you will play a critical role within the Cabin Services Training Department to manage and develop comprehensive commercial, In-flight Service and Cabin Crew training strategies to support corporate goals. You will effectively manage product and people to deliver world class training programs.

You will: 

• Lead, develop and manage a core team of Training professionals (Instructors/Lead Instructors) as well as Part Time Trainers.
• Monitor and conduct on the job training and provideperformance feedback including coaching to ensure that aims and objectives are achieved, at the same time contribute to the on-going continual professional development of team members.
• Supervise the design, the development and the delivery of In-flight service, Leadership training and Cabin Crew training programmes in order to meet departmental and third-party needs, in compliance with national and international regulations and standards as well as best training practices.
• Work alongside Product Development and other business units to support new product launches through training, promotions and special events.
• Liaise with all relevant line departments within the airline to ensure that appropriate training needs/requirements are highlighted and established and related documentation, policies and procedures are implemented as required.
• Assist, prepare and submit Capital and Expense budgets as well as monitor annual costs associated with the Training Unit to meet planned growth requirements set by Qatar Airways Management.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

We are looking for a passionate and experienced professional to join our Cabin Services Training Team.

In order to be successful in this role you will have:

• A Bachelor’s degree in Training and Development, Education, HR, or Organizational Development or equivalent with at least 8 years of job-related experience in a global airline.
• Experience as a certified trainer or recognised training qualification.
• Experience of Professional programmes in Strategic Sales, Airline Marketing, Revenue Management, Reservation Systems and In-flight service is preferred.
• Experience in In-flight services training will be an added advantage.
• Managerial skills or prior experience in leading a team of specialists/instructors.
• Strong mentoring and coaching skills.
• Strong communication and computer skills (Microsoft Office products).
• Willingness to relocate to Doha, Qatar. 

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022 and 2024.

In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.

Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.

How to apply

Please note this is a permanent position based in Doha, Qatar. If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.