Business Excellence Specialist

Strategic Business Planning:

• Proficiency in modern business planning techniques, including:
• Delphi Method: Facilitating structured expert consensus to address complex planning challenges and forecast industry trends.
• Scenario Planning: Developing and analyzing multiple future scenarios to prepare the organisation for uncertainties such as market shifts, regulatory changes, and climate impact.
• Balanced Scorecard: Implementing frameworks to link strategic objectives with measurable performance indicators.
• Design Thinking: Using customer-centric and iterative approaches to innovate and improve business models, products, and services.
• Agile Planning: Adopting adaptive planning methodologies to rapidly respond to evolving business conditions.
• Expertise in aligning these planning methods with industry challenges such as decarbonisation, digital transformation, and evolving customer expectations.

Corporate Project Management:

• Leadership in delivering high-impact corporate initiatives, employing best practices in project management, including Six Sigma, to drive efficiency and innovation.
• Proven ability to manage complex projects with a focus on achieving outcomes that align with strategic objectives and stakeholder expectations.

Corporate Performance Management:

• Expertise in designing and implementing corporate performance management frameworks, including:
• Establishing systems to monitor and measure organisational performance against strategic goals and KPIs.
• Using advanced analytics and digital dashboards for real-time performance monitoring and reporting.
• Ensuring alignment between individual, departmental, and organisational objectives to drive accountability and continuous improvement.
• Developing strategies to address performance gaps and leverage opportunities for operational efficiency.
• Ability to foster a performance-driven culture that supports long-term organisational excellence.

Enterprise Risk Management (ERM):

• Extensive experience in establishing and managing a consolidated risk register, integrating strategic and operational risk management practices.
• Proficiency in embedding enterprise risk management frameworks to enhance organisational resilience and address challenges such as regulatory compliance, climate change, and technological transformation.

Excellence:

• Strong capability in implementing and maintaining the EFQM (European Foundation for Quality Management) model to achieve operational excellence, improve organisational performance, and foster a culture of continuous improvement.
• Ability to use EFQM principles to align processes and outcomes with the organisation’s strategic objectives and values.

Sector Expertise and Leadership:

• Deep knowledge of the utilities sector, including regulatory environments, emerging trends, and innovation opportunities.
• A proven leader who can inspire and engage cross-functional teams, driving a culture of excellence, sustainability, and customer focus.