Develop and implement comprehensive business analysis processes and methodologies tailored to the smart city project’s needs.
Create and standardize documentation templates, workflows, and best practices for process mapping, requirements gathering, and stakeholder engagement.
Ensure that the established processes are scalable, repeatable, and adaptable to the evolving needs of the project.
Team Leadership & Management:
Lead, mentor, and manage a team of junior and mid-level business analysts, providing guidance and support to ensure high-quality deliverables.
Allocate resources effectively within the team, ensuring that all functional areas of city operations are covered and project milestones are met.
Foster a collaborative and learning-focused environment, encouraging continuous professional development among team members.
Strategic Analysis & Process Mapping:
Oversee the documentation and analysis of current operations ("as is" state) across various city functions, including public safety, traffic management, waste management, and more.
Lead the development of optimized workflows ("to be" state) that align with the smart city vision, ensuring that all processes are designed for efficiency and scalability.
Ensure alignment of all business analysis activities with the broader project objectives and stakeholder expectations.
Stakeholder Engagement & Relationship Management:
Serve as the primary liaison between the business analysis team and key stakeholders, including city management, department heads, and external partners.
Organize and facilitate high-level meetings and workshops, driving consensus and securing buy-in for the proposed business analysis processes and solutions.
Provide regular updates to senior management and stakeholders, ensuring transparency and effective communication throughout the project lifecycle.
Quality Assurance & Reporting:
Establish quality assurance standards for all business analysis activities, ensuring that documentation, reports, and deliverables meet the highest standards of quality and accuracy.
Oversee the preparation of comprehensive reports and presentations that clearly communicate findings, recommendations, and progress to stakeholders.
Implement continuous improvement practices within the business analysis processes to ensure ongoing effectiveness and relevance.
Support Implementation & Continuous Improvement:
Collaborate closely with the software development and project management teams to ensure that business requirements are accurately translated into technical specifications.
Monitor the implementation of proposed solutions, ensuring that they meet operational requirements and deliver expected outcomes.
Lead post-implementation reviews to assess the effectiveness of changes and identify opportunities for further process improvements.
Requirements
Required Qualifications:
Education:
Bachelor’s degree in Business Administration, Management Information Systems, Urban Planning, or a related field. A Master’s degree is a plus.
Experience:
5-7 years of experience in business analysis, process mapping, or a related role, with at least 2-3 years in a managerial or leadership position.
Demonstrated experience in establishing business analysis processes and frameworks, particularly in complex, large-scale projects.
Experience in city operations, municipal services, or smart city projects is highly desirable.
Skills:
Strong leadership and team management skills, with a proven ability to develop and implement processes from the ground up.
Excellent analytical and problem-solving abilities, with a strategic mindset and attention to detail.
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Proficiency in business process modeling tools and techniques (e.g., BPMN, flowcharts) and familiarity with Agile methodologies.
Preferred Qualifications:
Experience with smart city technologies, IoT, digital transformation, or related fields.
Knowledge of municipal operations, urban planning, or infrastructure management.
Proficiency in project management tools and software, with a strong understanding of best practices in business analysis and process improvement.
