Job Number 24180382 Job Category Rooms & Guest Services Operations Location The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Providing for and Managing the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Extends professionalism and courtesy to guests at all times. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them. • Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture. • Responds timely to customer service department request. Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with OSHA/MSDS. • Implements and sustains property accident prevention programs. • Ensures a viable key control program is in place. • Follows property specific second effort and recovery plan. Managing Property Operations and Department Budgets • Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement. • Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. • Ensures barriers to achieving goals are being discussed and resolved by the team. • Extends professionalism and courtesy to employees at all times. • Ensures that the team has the capabilities to meet expectations. • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Leads by example and demonstrates self-confidence, energy and enthusiasm. Conducting Human Resources Activities • Ensures that staffing levels are appropriate to exceed guest expectations. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Maintains current licenses and permits as prescribed by local, state and federal agencies. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Solicits feedback for continuous improvement. • Ensures training plans are in place and being executed. • Ensures all team members meet or exceed all hospitality requirements. • Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides support for operations functions as appropriate Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
