About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
Our Team:- Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
Who We Look For:-
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Responsibilities:-
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services. Assist the Spa Management to achieve departmental goals such as personal development (coaching, training, standard testing…) and ensuring an active communication with Supervisors and team members. Possesses a high level of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages, and retail items in a sensitive and personalized manner. Contribute to Product enhancement (spa menu engineering, new policies, sourcing new retail…) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs ). Develop Retail and Wellness offerings based on the latest industry trends. Actively promote Membership sales and ensure members' satisfaction. Ensure Spa membership departmental budgetary goals are achieved. Handle Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur. Assuming training responsibilities when required ; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. Actively participate in daily briefings, departmental meetings and scheduled training sessions. Display warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule. Maintain a clean and orderly work area and promotes a safe working environment. Perform any additional duties as assigned by the Director of Spa or Hotel Manager. Work harmoniously with his/her colleagues and superiors at all times. Communicate and adapt to guest preferences and needs and make some suitable recommendations to extend experience after the services. Has a thorough understanding of all services including benefits, indications for each of the treatments; applies professional products safely and accurately. Has an outgoing personality and a can-do approach to any task – personifying luxury guest service. Assists in executing the day-to-day operational requirements. Flexible and extended job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Preferred Qualifications and Skills:-
2 -4 years of experience in a similar position with a luxury hotel or resort Certified for massage and beauty treatments. Excellent communication and exceptional guest service skills Guest centricity and understanding the importance of guest’s preferences
Our Offering:-
Deeply instilled values based company culture Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage
Work Authorization:-
The Hotel will apply for the work authorization for a successful candidate.
Learn more about employment with Four Seasons:-
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
