Assistant Restaurant Manager - Dome Lobby Lounge

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Scope and Objectives 

You are responsible to contributes to the operational and financial aspects of the restaurant operation. You have to offer support to the Senior Assistant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the outlet in the absence of the Restaurant General Manager and be pro-active, creative and results driven.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of the retail area of the outlet
• Handing guest’s orders, payment arrangements, special retail requests  
• Work closely with the Executive Pastry Chef to plan menus, prices and promotional events for the outlets in order to maximize revenue generating opportunities in line with market demands
• Follow the Care Programme at all times
• Follow up on all financials, LQA, Forbes and TrustYou targets
• Is aware of the daily, monthly and yearly financial targets
• Actively and actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Following up on opening and closing checklists
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor 
• Assist daily briefings for all staff prior to commencement of shift
• Ensure all appropriate equipment is on hand for each service period
• Assist the outlet Senior Assistant Manager on trainings, grooming check and selection of casual labour (if needed)
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the direct supervisor
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet is maintained at the highest levels
• Create opportunities for upselling products  
• Develop the direct team to strive for excellence
• Inspires heartists to create a flow of new and ‘improved’ ideas
• Follow Hotel Evacuation Policy in case of an Emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Assist with collecting information for the monthly P&L review

 Personal Attributes

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded