Job Summary
• The primary role includes, ensuring Compliance with SOPs and effective interaction and coordination with internal units as per business requirements.
• Assist the Cash Vault Manager to ensure strict compliance with the regulatory requirements, SOPs and any other instructions together with accurate and satisfactory completion of all operational and administrative tasks.
Key Accountabilities
• Assisting the department manager in the day-to-day processing of physical cash management operations for the bank.
• Working together with the team for daily validation & reconciliation of all physical cash received from Branches network, Deposit ATMs, Bulk-cash from Exchange Houses & Corporates and G4S.
• Handling the daily ATM replenishments for all ATMs across CB network and physical cash excess/shortage reporting to the Enterprise Recon team for ATM roll-balancing reconciliation.
• Supporting transaction dispute resolution management process by engaging with the Chargeback & CCU teams and ensuring all physical cash exceptions are reported for timely management of customer disputes.
• Support the department manager in the day to day management of cash vault operational services including physical cash collection, verification, reconciliation, delivery and storage.
• Daily reconciliation of physical cash received from CB ATMs, branches & customers.
• Maintenance of the Main Vault operations and ensuring all standard operating procedures are followed in line with the predefined guidelines.
• Handling the bulk cash received from Corporate customers and all Exchange Houses as per SOP and QCB guidelines.
• Review of E2E cash services processes periodically and identify areas of automation to optimize staff efficiency.
• To comply with regulatory requirements, SOPs and any other instructions together with accurate and satisfactory completion of all operational and administrative tasks.
• Working with the Cash Vault Manager to support the bank’s transactional banking/ cash management business operations aligned with the overall strategy.
• Representing CB for the daily physical cash deposits with QCB in coordination with QCB Vault team.
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.