Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.
Job Context & Major Challenge(s) - I
Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
Timely resolution of any issues and ensuring operational and project KPIs are met.
Key Job Accountabilities - I
Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
Lead project implementations for the effective solutions meeting company requirements
Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers.
Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs.
Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & technologies.
Key Job Accountabilities - II
Develop, interpret, and execute test plans to verify correct operation of completed software.
Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
Participate in meetings with stakeholders and assists in presenting issues and solutions.
Ensure compliance with information security policies, procedures, and standards.
Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
Person Specification - Minimum Requirement
Qualifications
Bachelor’s degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline.
Knowledge and/or Experience - I
5 years’ IT experience in Oil and Gas Industry
Competent knowledge in core skill applications, tools, and techniques.
SAP MDG Experience (Mandatory)
Demonstrate business process knowledge in area of specialization (HR, Logistics, Finance, Basis, Master Data Governance and GRC).
Conversant with relevant IT national and international standards.
Demonstrated experience in project Full Cycle management.
Demonstrated experience in IT support environment.
Technical and Business Skills - I
Ability to recommend Quality solutions to technical issues and conduct business requirements analysis and provide solutions that are consistent and accurate.
Excellent written and spoken English.
Strong project management skills.
Strong analytical problem-solving skills.
Specialized technical expertise and broader IT knowledge.
Compliance to risk, security, and continuity management principles.
Experience in industry ERP solutions in area of specialization (HR, Logistics, Finance, Basis, Master Data Governance and GRC).
