Application Support Expert (L3 Engineer)

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as an Application Support Engineer, Application Support Analyst, or in a similar role, with at least 5 years of experience in IT support.
• Strong knowledge of enterprise-level applications and their configurations.
• Proficiency in troubleshooting application issues in both on-premise and cloud environments.
• Strong hands-on experience with databases (SQL, Oracle, MySQL) and application integration tools.
• Familiarity with application servers, web servers, and middleware platforms (e.g., Apache, Tomcat, WebLogic, JBoss, etc.).
• Deep understanding of software development life cycle (SDLC) and deployment processes.
• Experience in supporting complex, multi-tier applications (front-end, back-end, databases, and integrations).
• Proficient in scripting and automation for troubleshooting and problem resolution (e.g., Shell, Python, PowerShell, etc.).
• Familiarity with monitoring and ticketing tools such as ServiceNow, JIRA, and similar.
• In-depth understanding of ITIL processes, especially incident, problem, and change management.
• Excellent analytical and problem-solving skills, with the ability to think critically in high-pressure situations.
• Strong communication skills to interact with both technical and non-technical stakeholders.

Preferred Skills:

• Experience in DevOps or automation frameworks (e.g., Jenkins, Ansible, Docker, Kubernetes).
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud-based application architecture.
• Familiarity with software testing and debugging tools (e.g., JUnit, Selenium).
• Certifications like ITIL Foundation, Oracle, or application-specific certifications are a plus.
• Knowledge of network protocols and systems (e.g., HTTP, HTTPS, TCP/IP, DNS, etc.).