Roles and Responsibilities:
• Application Implementation: Lead the implementation of new software applications, including installation, configuration, and customization according to business requirements.
• System Configuration: Configure application settings, workflows, and user permissions to optimize functionality and ensure alignment with organizational processes.
• User Training: Develop training materials and conduct user training sessions to educate staff on application features, functionality, and best practices.
• Technical Support: Provide technical support to end-users, troubleshoot issues, and resolve software-related problems in a timely manner. Collaborate with vendors and IT support teams to escalate and resolve complex issues as needed.
• System Integration: Collaborate with IT teams to integrate applications with existing systems, databases, and third-party platforms to streamline processes and improve data flow.
• Quality Assurance: Conduct testing and quality assurance activities to ensure that applications meet performance, usability, and security standards. Identify and address any defects or issues through rigorous testing procedures.
• Documentation: Create and maintain documentation, including user guides, system documentation, and standard operating procedures (SOPs) to support application usage and troubleshooting.
• Continuous Improvement: Stay informed about industry trends, best practices, and new technologies related to software applications. Recommend improvements and enhancements to existing systems to optimize efficiency and performance.
• Vendor Management: Build and maintain relationships with software vendors and service providers. Coordinate vendor interactions, including software upgrades, patch installations, and service level agreements (SLAs).
• Compliance: Ensure compliance with regulatory requirements, industry standards, and organizational policies related to software applications. Implement security measures and access controls to protect sensitive data and ensure data privacy.
Requirements:
Management Solutions International (MSI), established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience. Headquartered in Virginia, USA, MSI currently has 6 Branches, working with prominent Government / Semi-Government, Multi-National Companies as well as SMEs. MSI, traditionally an Executive Recruitment Firm is a part of CFR Global Executive Search which is a growing alliance of independent Executive Search Companies having 59 Offices in 30 Countries. This gives MSI an edge with a Global database and allows them to effectively conduct Recruitment searches worldwide. Management Solutions International Overview In the latest acquisition, MSI acquired Petrolinx in 2013. Petrolinx is an Oil & Gas specialized entity with an ever increasing database of talent from various sectors, including Exploration & Drilling, Refining, Production, Petrochemical, Distribution. Petrolinx caters to the Government Clients as well and PMC and EPC Companies. Our strength lies in our Consultants’ industry specialisation who provide recruitment consultancy services to the clients in their respective sector. This focus allows our consultants to provide a better understanding of the supply of talent available for the specific role being recruited for. Also, because our consultants have prior industry knowledge they understand our clients’ businesses and can often offer unique perspectives that help clarify their needs and ensure better quality hiring decisions.