Exciting opportunity! We’re looking for a Customer Care Specialist – Air Logistics Aerospace to join our team in Doha, Qatar. If you have a passion for logistics and customer service, we’d love to hear from you!
Your Role The Aerospace (AOG) Customer Care Specialist is responsible for managing the coordination and communication of airfreight AOG shipments. This role operates on a 24/7 rotational shift, ensuring prompt handling of requests both during and outside regular business hours. The specialist will engage with internal and external customers, providing dedicated support for urgent shipments to ensure seamless logistics operations. Your Responsibilities
Main point of contact for the customer and well as Kuehne+Nagel other stations on 24/7 rotational basis shift.
Handling all day to day operational/communication/Customer Service related matters and direct to relevant parties.
Assisting customers as well as Kuehne+Nagel colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
Pro-actively plan and coordinate aviation shipments.(Import and Export, end to end responsibility)
Building strong customer relationships and ensure that customer requirements are met.
Follow guidelines and implement standard operation procedures, defined and issued by management.
Constantly review and optimize aviation process flow and SOP.
Producing monthly, quarterly, and other ad-hoc reports as required by the National management.
Ensure maintenance of high standards of customer care, i.e. ensuring that the client is served professionally, introducing local SOP’s. Working in tandem with the various Business Field Operations Managers.
Damage reporting/Claim reporting.
Timely processing of invoices, in line with the internal Finance Controlling regulations.
To ensure cost accruals are made correctly to increase/improve FSL auto closing.
Report to work afterhours, on weekends and holidays for emergencies (AOG) when required.
Your Skills and Experiences
24/7 rotational shift, including night shifts.
Strong customer service orientation with a commitment to client satisfaction.
Highly organized with strong administrative skills.
Self-disciplined, motivated, and proactive in problem-solving.
Exceptional communication skills, both written and verbal.
Ability to collaborate effectively across departments to ensure a high level of customer service.
Capable of working under demanding deadlines in a fast-paced environment.
Good Reasons to Join At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
