Account Manager

Purpose of the Job

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description

• Managing a diverse portfolio of existing client accounts
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
• Serving as the primary point of contact for all issues about your accounts.
• Analyze and identify sales strategies.
• Communicating with clients to understand their needs and explain product value.
• Reviewing customers feedback to identify areas for improvement.
• Prepare reports on account status.
• Using existing industry contracts and client to find new business opportunity.
• Work directly with clients to set strategy, programming, and budget.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.
• Perform forecasts on a monthly, quarterly, and annual basis.
• Maintaining updated knowledge of company products and services.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Dealing with Competition
• Discover target markets and advantages of other companies.
• Locating new customers and brief them about the products and services.

Job Responsibilities - Experience and Education

• Bachelor's degree in business or a related field.
• Minimum of 5 years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English, additional language skills are a plus.

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus


Skills
Financial Acumen
Team Collaboration
Adaptability
Influencing Skills
Communication Skills
Problem Solving
Customer Centric
Negotiation Skills