Account Executive

The Account Executive will provide crucial support to the Account Management team at Deliveroo. The  Account Executive will be responsible for managing and growing restaurant partnerships on Deliveroo. This role involves optimizing restaurant operations, developing and presenting growth strategies, and enhancing partner visibility on the platform. Additionally, the Account Executive focuses on strengthening customer relationships, driving revenue growth, and improving internal processes for greater efficiency. This position requires expertise in strategic account management, client relationship building, data analysis, and portfolio management to drive success for both partners and the platform.
Main Responsibilities:

• Build and maintain strong relationships with restaurant partners
• Act as the primary point of contact for operational and strategic support.
• Address and resolve partner issues related to logistics, service quality, or platform usage
• Monitor and optimize key performance metrics
• Maintain and update data in the company CRM system
• Drive participation in promotions, campaigns, and exclusive initiatives
• Collaborate with internal teams to improve restaurant branding on the platform
• Ensure revenue growth through upselling and cross-selling opportunities.
• Expand partnerships by identifying new business opportunities and initiatives
• Provide regular performance insights and actionable recommendations
• Use data to track progress, measure impact, and drive strategic decisions.

Requirements:

• Strong Communication & Presentation Skills
• Strong Relationship Management Skills 
• Proactive & Goal-Oriented 
• Team Player
• Fluency in Arabic and English required
• Strong analytical skills (Looker/Power BI/Tableau and Excel is a plus)
• Experience in the food delivery, hospitality, or e-commerce industry is a plus

Workplace & Benefits

• 25 days of Annual Holiday Leave
• Work visa 
• Comprehensive medical insurance (for employee and dependents)
• Annual home flight tickets (for employee only)
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity & Paternity benefits
• End of year parties & regular social events
• An extremely fun team to work alongside!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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