Billing & Audit Specialist (Remote)

Key Responsibilities

Billing & Invoicing Support for Relocation Services:

• Process invoices accurately and in a timely manner to ensure smooth financial operations.
• Ensure all invoices comply with customer agreements, relocation service contracts, and company policies.
• Select the correct billing entity for each file based on contractual obligations.
• Verify that billed fees align with the latest agreed-upon rates and adjust as necessary.
• Ensure referral fees are correctly applied as costs or credit notes per customer agreements.

Audit & Compliance:

• Review invoices to identify and resolve discrepancies before submission.
• Ensure adherence to customer contracts and service-level agreements (SLAs) to prevent penalties.
• Maintain proper documentation and audit trails to support billing accuracy.

Reporting & Financial Forecasting:

• Maintain daily reports summarizing completed invoices and track pending jobs for invoicing.
• Provide a monthly revenue estimate based on pending jobs and agreed-upon rates.
• Generate monthly reports on invoiced files and credit notes.

Process Optimization & Cross-Team Engagement:

• Identify cost-saving opportunities and propose process improvements for more efficient invoicing
• Regular collaboration with Relocation teams, Finance, and external partners
• Support operational teams by addressing billing-related inquiries and resolving issues promptly
• Participate in special projects related to financial administration and process improvement