Vice President Operations- BSS

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Operations- Balance Sheet Substantiation

Principal responsibilities

• Responsible for leading a large team of c.30 individuals – team of account owners . Leading the BSS (Balance Sheet Substantiation) vertical (a team of Account Owners) which plays a key role in supporting Financial Reporting & Business to verify the accuracy and completeness of the financial information & highlight any potential financial impact for business actions.
• Ensure seamless service delivery in accordance with agreed PLA/ SLAs. Responsible for ensuring robust governance and control around BSS process delivery covering multiple products for Consumer & Commercial banking products for UK Region. Leadership responsibility for Business Partner satisfaction with delivery & continuous improvement of Daily Reconciliations process and monthly Balance Sheet attestation
• Designated process Control Owner and responsible for owning and signing off the Sarbanes-Oxley Controls that includes designing of control monitoring plan, controls & design effectiveness assessment and testing in timely manner and ensuring no gaps in the overall process. Designated signatory for the overall unit’s reconciliations exceptions certification (ARCC) covers root cause analysis, remediation plan, timelines with appropriate roles and responsibilities cross functions for Balance sheet attestation and supporting CFOs and CAOs. Provide supervisory support on analytical review documents~ Financial ratios, trends, rates, margins, suspense balance, overdue accounts, provisions and lead discussions with line of business heads to agree adequate action plan to close the exceptions in timely manner.
• Responsible to assess all change initiatives and support senior management in execution of those changes to the function- growth, reengineering current BoW (Book of work), support changes for regulatory initiatives, support new system migrations etc. Lead the migrations, transformation & change management initiatives to support new product launch, new regulatory & financial reporting compliances in collaboration with Sr. stakeholders’ cross functions and implement strategic changes as may be required. . Responsible to deliver the yearly operating plan saves in line with efficiency targets for the remit
• Managing a team including hiring, providing guidance on complex Accounting and Reconciliation related matters, providing ongoing coaching on their development needs and work on their career progression pathways. Responsible to continuously drive a positive culture of controllership with the broader team to manage and mitigate any financial reporting risk all the way from down to always top at all levels.  Well versed with overall banking products, organisational structure and risk and control metrices to continuously add value for customers and employees both internally and externally.
• Excellent analytical review skills; ability to add value to customer deliverables through complete understanding of the business / lateral thinking.  Pre-empt issues or concerns and flag these off to business partner / Sr management in a timely manner. Able to advise and add value through technical level analysis to keep the reconciliation and substantiation techniques for different Balance sheet heads relevant at all times, to manage the potential client level business risk and ensuring it’s smooth transition to Bank’s General ledger attestation for accurate financial reporting
• Able to manage cross function relationships and expectations in critical situations of conflicts through a data based and methodical approach through deep dive analysis of data, facts and critical thinking – big picture view. Should have consistently demonstrated ability of leading change management initiatives and driving results
• Experience in driving migrations of process in an offshoring environment (Preferred). Experience of managing quality metrics and leading standardization / continuous improvement and reengineering initiatives for respective processes. Ability to work as a credible advisor to provide the best-in-class solutions at the time of new change initiatives to develop robust BSRS procedures and techniques from scratch
• Excellent ability to analyse process from a risk and control standpoint and experience in establishing a strong controllership framework. Experience of being involved in audit control and compliance reviews/ SOX related reviews in Financial Control area. Well versed with Accounting,IFRS- to some extent and Balance sheet controls with a Controller bent of mind. Actively support in maintaining an environment within the team which fosters knowledge sharing and open forums. Motivate and develop (and recognize) team members to meet deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.