Managing across a portfolio of products when the team has been used to managing by product
Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)
Making team available to support additional Exams activities to support operational necessity /
emergency
Main accountabilities
Responsible for CiCo and BOSS to record attendance
Supporting Investigations emerging from Test Day activities
Co-ordinates with Operations Planning Manager in venue planning
Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.
Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment speaking test/hand scanners).
Ensuring the proper procedures and documentation is adhered to when handing over to courier
Ensures timely payment of Venue staff and Examiner payments
Results Despatch for all products
Responsible for ensuring timely checking of speaking test recordings, scanning, and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers, refunds, Enquiry on Results (EOR), and processing results, post result services, attestations, and certifications.
Analysis & reporting
Gather data for performance monitoring of staff on Test Day and pass to Test Day Manager
Gather data for Investigations emerging from Test Day activities
Contract: 3 Months Duration
Experience and Qualifications
Bachelor Degree in related field.
Experience of working with children.
Experience of safe planning, organization, and delivery of activities for children.
