Technical Support Associate

Overview: 

Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).  

Major Duties & Responsibilities: 

• Set up hardware and install and configure software and drivers.
• Maintain and repair technological equipment (e.g. routers) or peripheral devices.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Offer timely technical support and teach users how to utilize computers correctly.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Adhering to company's policies, standards and procedures in the performance of job duties.

Qualifications: 

• Proven experience as computer technician or similar role.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Excellent troubleshooting skills.
• Exceptional organizing and time-management skills.
• Strong verbal and written communication skills are critical.
• Relevant certifications (e.g. CompTIA A+) will be an advantage.
• Experience/Knowledge of Hubspot CRM is a plus.

Key Benefits:

• Competitive commission structures that reward your work
• Bonuses and Commissions
• Accelerated learning and career growth!