Technical Operations Manager

Job Description:

We seek a Technical Operations Manager to ensure seamless communication and collaboration across its diverse departments, including Development, DevOps, SQA, Marketing, Sales, R&D, and HR. This role will involve understanding customized processes and tools, resolving inefficiencies, aligning teams, and optimizing workflows to drive organizational synergy.

Key Responsibilities:

1. Strategic Coordination:

• Act as the central operational strategist for all group companies, ensuring alignment of goals and workflows.
• Collaboration with the department leads to bridge gaps between technical and non-technical teams.

Process Optimization:

• Audit existing workflows, tools, and processes to identify and resolve inefficiencies.
• Develop cross-departmental frameworks that support scalability and adaptability.

Communication Enhancement:

• Establish streamlined communication channels to improve information flow between teams and group companies.
• Organize regular cross-functional meetings to align teams on objectives and progress.

Conflict Resolution:

• Mediate conflicts between departments to maintain a productive work environment.
• Proactively address misalignments in inter-departmental or inter-company collaborations.

Operational Reporting:

• Generate comprehensive operational reports, highlighting performance metrics, bottlenecks, and strategic recommendations.
• Provide insights to leadership for data-driven decision-making.

Technology and Tools Management:

• Evaluate the effectiveness of existing tools and recommend upgrades or alternatives.
• Oversee the integration of new tools to enhance operational efficiency.

Team Enablement:

• Support department heads by providing guidance and resources to implement best practices.
• Conduct training sessions to align team members on optimized processes and tools.