Technical Consultant

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

CORE MISSION

• Own and drive the Technical Interface to the customer.
• Pre-Sales Support
• Project Management (Customer Project Owner)
• Part of Project Implementation (Specifications, Test-Elements,…)
• Technical Support

Main Responsibilities
Customer intimacy

• Main interface for technical topics between the customer and DIS/Thales.
• Acquire a good understanding and technical knowledge of the customer card-related solutions (DIS/Thales and competition’s one).
• Understand the technical organisation at the customer and advice DIS/Thales on how and where to promote the products and solutions.
• Design and lead Initiatives that have a strategic impact on the business relationship with customers and selected partners.

Pre-Sales

• Proactively act to understand customer technical needs and identify potential card-based Solutions in relation with the BPS/DIS/Thales Product Roadmap.
• Write the preliminary requirements specification for any customer project.
• Responsible for the technical answers and effort & cost quotes for technical tasks to RFI and RFQ.
• Lobby and create customer awareness for BPS products and services.

Project Management

• TC fulfils the “Customer Project Owner” role by default for all projects with the customer.
• Controls the cost and schedules execution of projects.
• Involve other teams of BPS/DIS (ie. EMV Consulting team, Perso Teams) on the project definition and planning whenever needed to fulfill the customers’ requirements and coordinate with these teams during implementation (project phase).
• Management of the Project-related communication with the Customer.
  • Organize Project Kick-Off- and Follow-up Meetings with the Customer
  • Dispatch external Project Reporting
  • Deal project-wise with the changes requested by the Customer
  • Ensure the Project Acceptance
  • Contribute to trigger external billing
• Leading and Coordinating all parts of the Gemalto organization from the Project launch up to the Customer Delivery.
  • Organize internal Project Meetings
  • Manage, coordinate, motivate and inform all relevant parts of the organization
  • Write a Project Management Plan if required and agreed during Kick-Off
  • Ensure writing and validate the Project Test Plans and Test Results
  • Be responsible for Bug Reporting and Correction
  • Ensure consistent and on-time the issuance of detailed Specifications
  • Manage the project risks and impacts
  • Dispatch internal project Reporting
  • Ensure Project follow-up
  • Responsible for Escalation on major conflicts
  • Lead the Acceptance, responsible for the Delivery
  • Ensure transfer to the Support-Team if applicable
• Warrant that card and Solutions are compliant with Customer Requirements
• Commit on time delivery, quality delivery and project cost
• Defend DIS/Thales interest in the context of the Project

Implementation

• Creation of technical Specifications, esp. detailed personalization Specifications for the Electrical and Graphical (Pre-)Personalization of Cards, as well as Data Processing Specifications and Electrical Profiles
• Creation of Validation Elements in the scope of the Projects (eg. Test cards)

Technical Support

• Entry point for any kind of technical issues or questions for the customers related to smart cards and/or BPS Products and Services
• Coordination of fixing issues/bugs which are arising during the usage of BPS Products/Solutions at the Customer with other internal teams, while maintaining the role of single point of contact between the Customer and DIS/Thales.
• Direct support to customers during the Integration and Test Phase of card based projects with DIS/Thales.
• Provides Customers with first-hand information about card-related subjects.

Internally

• Help the sales force to understand what solution already exist in DIS/Thales to improve efficiency in developments and create synergies between account teams
• Ensure feedback to the product marketing and technical teams on technical features required by the customer to help at the definition of the DIS/Thales products roadmap, in full coordination with the Sales and marketing team.
• Assist the DIS/Thales sales and marketing forces defining and/or positioning existing or new products (including roadmap presentations at the customer).

• Provide ad-hoc expert support and/or training to other TCs.
• Proactively share gained knowledge about technical issues, products and processes within the TC-Team and Community.
• Proactively reflect currently used processes and tools within the TC-Community and feedback evolution/correction ideas

QUALIFICATIONS
Education

• Master’s degree in Computer Science or Engineering.
• An additional degree in Business or Commercial engineering would be preferred

Skills

• English Fluent – Urdu Fluent
• Good teaming and networking skills
• Good oral and written communication and reporting skills

• Strong Technical Background in fields like: EMV, SmartCards, PKI, Enterprise Security

Experience

• At least 3 years working experience in smart card or related technical environment.

• Project Management Experience

Personal abilities

• Customer and business oriented
• Good creative intelligence (design, conceptualisation)
• Be tenacious in the approach to solve problems
• Organized, rigorous and autonomous
• Ability and Willingness to Travel within Middle-East

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