Description :
Grade Level: L2
Location: Karachi
Last date to apply: 20th September, 2024
What is a Team Lead Service Delivery?
This role oversees the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs and client requirements.
The role reports directly to the Manager Service Delivery and has 1 person reporting directly into it with an extended team of 14 team members.
What does a Team Lead Service Delivery do?
- Collaborate with cross-functional teams, including but not limited to project managers, vendors, and sale channels to ensure smooth project execution and delivery.
- Act as the main point of contact for sale channels, addressing their project related concerns, providing regular updates, and managing internal/external client expectations.
- Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery to drive continuous improvement within the team.
- Identify process gaps and recommend solutions to enhance service delivery efficiency and effectiveness.
- Monitor and track key performance indicators (KPIs), such as customer satisfaction, service delivery metrics, and team productivity.
- Ensure compliance with company policies, procedures, and security guidelines.
- Facilitate effective teamwork and encourage involvement and initiative, allowing individuals to maximize their potential and improve overall performance of the regional field force, team spirit, motivation and commitment.
- Encourage development of leadership competencies and business acumen by coaching and creating learning opportunities.
- Configuration of CE devices like Fortinet, Cisco, Juniper, Raisecom etc.
- In-house Testing of new products/services for viability.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be a Team Lead Service Delivery?
- We strongly aim at recruiting a team member with minimum 5 years of experience and well versed with the Fixed & Mobile networks, having strong knowledge of Cloud, IP networks & transmission networks, must have relevant certification of CCNP, JNCIA, HCIP.
- Proven experience of BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT and Cloud Technologies.
- Has strong grip on MS Office Suit especially MS Power Point, Word & Excel etc.
- He must demonstrate good presentation skills and fluent in English & Urdu.
- Ability to build positive working relationships, both internally and externally.
- Ability to supervise, motivate and lead staff and 3rd parties to high professional standards.
- He/she should have demonstrated ability to manage utilization of resources, project plans, client expectations and delivering high-quality solutions within defined timelines.
- Analytical mindset with problem-solving abilities to identify and address issues proactively.
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
