General Summary:
The Technical Account Manager (TAM)/Field Application Engineer(FAE) is an engineering role coordinating all aspects of technical support assigned to the customer programs and is the primary communication channel with customers for technical topics during pre-sale , development , pre & post production . TAM/FAE will be responsible for end-to-end technical support throughout IOT customer/OEM project lifecycle. In TAM role the individual will support customers and manage all aspects of customer programs. Align customer schedule and launch plans with QC software release schedule. As the account management lead, drive customer training needs, design reviews, technical support, and issue escalation with Qualcomm Customer Engineering , PDM and development/test teams. Must be able to define/understand customer technical requests and deliver to internal teams for appropriate execution. Will be interfacing with Business Development/Product Marketing team to understand project time-to-market and achieve customer’s goal. TAM provides regular updates of customer project status to the upper management and all stakeholders. Good communications skills at all levels, being initiative-taking to interact with customer and internal global team are advantages. The TAM closely tracks customer priorities, schedules, and mobilizes the required expertise calling on HW/SW application engineers, R&D, Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered
The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance , Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.
Responsibilities:
Minimum Qualifications
Preferred Qualifications
Minimum Qualifications:
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