Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
Warner Bros. Discovery is searching for a People & Culture (P&C) Operations Specialist to join the Global Business Services (GBS) organization. This position is responsible for successful delivery of benefits administration through the People & Culture Operations team, utilizing excellent customer services skills and subject matter expertise to deliver benefits processes and programs. This role is an experienced benefits professional who is comfortable working in a fast-paced and challenging international environment.
Your Role Accountabilities…
- Provide administrative support across a range of benefits programs and processes
- Partner closely with the Payroll team, to ensure successful delivery of employee benefits programs
- Receive, investigate and respond to escalated employee queries relating to benefits policies and procedures
- Create reports and provide information on employee benefits as requested, primary to third party vendors
- Identify continuous improvement opportunities across benefits processes
- Ensure processes achieve full compliance with policy and control environment including data privacy and SOX
- Audit administration systems to ensure correct information has been input and processed
- Process data correction requests from field or as a result of internal audits
- Respond to ServiceNow (SNOW) tickets within appropriate Service Level Agreements set forth by department
- Assist other benefits administration team members with workload when extra support is needed
- Assists in training new team members
- Focus on ongoing process improvements
- Performs other related duties as assigned
Qualifications & Experience…
- Experience: Minimum 2 years human resources/benefits administration or related experience required, preferably from a global environment. Must be able to maintain confidentiality and use confidential information appropriately.
- Education: High School diploma or equivalent experience in related field required.
- Language Requirements: Must be fluent in English
- Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday, Service Now and Benify. Strong skills required with Outlook, Excel, Word and PowerPoint.
- Relationship Management: Strong relationship skills. Experienced in building and maintaining effective collaborations. Recognized for reliability, integrity, and trustworthiness.
- Process Management: Skilled in process improvements and problem solving, taking initiative to own work projects/tasks. Ability to manage ad hoc high volume activities in a fast-paced environment independently.
- Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
- Communication: Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels and in English. Must have flexible and adaptable attitude to cope with fast changing and complex environment
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
