Specialist, Nursing Practice Office
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible for:
- develop, implement, and monitor quality assurance and performance improvement programs
- establish and track Key Performance Indicators (KPIs) related to patient care, safety, and compliance, analyse quality metrics and trends to identify areas for improvement
- participate in Root Cause Analysis (RCA) meetings and facilitate in taking corrective actions to ensure quality and safety issues
- conduct regular rounds in patient care areas to ensure care is delivered according to the quality and safety standards
- coordinate with multidisciplinary teams in the development of policies and procedures relevant to the delivery of quality patient care.
- ensure that nursing practices are compliant with institutional and accrediting body standards, i.e. Joint Commission Internation (JCI), Safe Care etc. and promote a culture of safety and high-quality care through engagement with nursing teams, collaborate with nursing management team to address performance issues and facilitate staff improvement plans
- collect and analyse data related to nursing care quality and patient outcomes prepare and present reports on nursing quality metrics to leadership teams and committees.
- use data-driven insights to drive clinical improvements and informed decision-making
- implement and maintain systems for continuous quality monitoring, i.e. patient satisfaction surveys, incident reporting systems etc.
- work closely with interdisciplinary teams, including physicians, managers, and quality and patient safety department to enhance patient care.
Requirements:
You should have:
- Baccalaureate degree in Nursing from an accredited degree programme, preferably a Master’s degree in the same
- at least three years of experience, preferably with two years of experience in nursing administration and clinical teaching at a tertiary care healthcare organization
- ability to enhance quality nursing practice through evidence-based practices, patient care standards and clinical protocols
- adept in performing and interpreting needs analysis and translate the findings into actionable next steps
- excellent interpersonal skills, particulary communication skills and ability to effectively work with multidisciplinary teams
- ability to work under-pressure and meet stringent deadlines
- willingness to work in shifts.
Comprehensive employment reference checks will be conducted.
