SME for Customs and Trade Data Analytics

Phase 1: Current State Assessment and Requirements Gathering

3.1.1. Stakeholder Engagement:

• Lead the engagement with Pakistan Customs officials, other relevant government agencies (OGAs), and trade bodies to gather comprehensive requirements and feedback on the new WeBOC system.
• Conduct workshops, focus group discussions, interviews, or surveys to understand stakeholder needs, expectations, and pain points with the existing system.
• Document and analyze stakeholder requirements, ensuring they are incorporated into the design and development of the new WeBOC system.

3.1.2. Customs Domain Expertise:

• Provide expert advice on all aspects of customs operations, including imports, exports, transit trade, warehousing, and risk management.
• Review and analyze existing customs procedures and identify areas for improvement and modernization.
• Ensure the new WeBOC system complies with relevant national and international regulations and standards.
• Deliverable: A comprehensive report on stakeholder requirements, including recommendations for modernization and alignment with international best practices.

3.2. Phase 2: Future State Design and Collaboration

3.2.1. Develop Use Cases:

• Collaborate with the Strategic Advisor, Product Strategy, Management & Delivery Lead, and the AI, Data & SW Architecture Lead to develop detailed use cases/user stories for the new WeBOC system.
• Provide domain expertise to ensure the use cases accurately reflect customs procedures, regulatory requirements, and stakeholder needs.
• Contribute to the prioritization of use cases based on their criticality and alignment with PSW's and Federal Board of Revenue’s strategic goals.

3.2.2. Design Risk Management Framework:

• Collaborate with the relevant stakeholders including the Strategic Advisor, Product Strategy, Management & Delivery Lead, AI, Data & Software Architecture Lead, and other allied stakeholders on the design of a comprehensive risk management framework for the new WeBOC system, ensuring best international risk management practices are incorporated.
• Identify potential risks and vulnerabilities related to customs operations, data security, and trade facilitation.
• Develop mitigation strategies and incorporate risk management considerations into the overall system design.

3.3. Phase 3: Implementation and Knowledge Transfer

3.3.1. Stakeholder Communication and Training:

• Develop and implement communication strategies to keep stakeholders informed about the project's progress and address any concerns.
• Facilitate workshops and training sessions to educate and socialize stakeholders on the new system's features, benefits, and functionalities.
• Develop training materials and knowledge transfer resources for PSW staff and other stakeholders to ensure smooth adoption of the new WeBOC system.

3.3.2. Ongoing Support and Collaboration:

• Provide ongoing support and guidance to the technical team during the implementation and testing phases.
• Collaborate with the AI, Data & Software Architecture Lead to ensure the implemented system aligns with the designed data architecture and risk management framework.
• Contribute to the development of user manuals, documentation, and other knowledge transfer resources.
• Deliverable: Comprehensive training materials and knowledge transfer resources for PSW staff and other stakeholders, along with ongoing support and guidance throughout the implementation phase.