ServiceNow Discovery/Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist.

In this role, you will:

• Responsible and Accountable for Service Now Discovery and Configuration Management Database with deep understanding about CMDB application performance, installations, upgrades, discovery, Service Graph Connectors, Data reconciliation issues and IRE (Identification and Reconciliation Engine).
• Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness with robust integrations with other source systems using MID Servers.
• Should possess excellent knowledge in migration of CMDB to Service Now from any other tool such as UCMDB, Tanium, Helix CMDB, AWS Config, etc. Migration using ETL process is a plus.
• Should be able to take responsibility for agent deployment, agent troubleshooting, Automation of agent deployment, maintain Agent hygiene, fixing agent related issues.
• Should be well versed with transform maps, data sources, import sets, transform map script. Experience in building custom patterns, probes, and sensors and experience on Service Mapping implementation would be plus.
• Ensure the level of automation is continuously improved that reduces the need for human intervention in the design, development and operational lifecycles.
• Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.
• Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives.
• Should be able to work in global team environments with time adjustments to other time zones. Should be able to work in 24*7 support model when business demands.