ServiceNow Architect/ Project Manager/ Hyderabad & Pune/ Cybersecurity: 0000KBK5

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project Manager

In this role you will:

• The job holder is primarily responsible for ServiceNow Product for Cybersecurity. The primary responsibility includes responsible for architecture oversight and governance across the ServiceNow Modules -ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services, various workflows that the application is comprised of and platform, which is built on the ServiceNow product. 
• The role is expected to design and implement the modules, complex workflows for cybersecurity and provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards. 
• Acts as cybersecurity technical point of contact for Service Now implementations and as the technical architect works closely with the business partners to understand the requirements and translate them to work deliverables from the team members.
• Work with Central HSBC Product Owners, Service Owners on platform benefits, capabilities, and high-level solution design to ensure product activates are aligned to wider strategic objectives. Manages the licensing, audits compliance, manages the ServiceNow relationship.
• Defines systems development projects which support the organization’s objectives and plans.
• Design components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology. Identifies and evaluates alternative design options and trade-offs. 
• Monitors and reports on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development). 
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements. Models, simulates or prototypes the behavior of proposed systems components to enable approval by stakeholders.
• Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. 
• Provides reports on progress, anomalies, risks, and issues associated with the overall product / modules & workflows. Reports on system quality and provides specialist advice to support others.
• Design Working Group to review and approve designs, any customization of the ServiceNow platform is minimized.
• Use systemic thinking and creativity in devising solution options, evaluate relative costs, benefits and obstacles of potential solutions.
• Manages user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed, and systems in use continue to meet organizational and user needs. 
• Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
• Conduct risk assessment and develop mitigation plans for ServiceNow services and projects