Service Support Engineer

• Background and understanding of technical cloud-based MSP workspace and environment.

• Debugging issues for various flavors of Windows, Linux, and Mac.

• Server administration (2008,2012,2016,2019)

• Domain Controllers, Active Directory, DNS, DHCP.

• RMM tools (Kaseya, SolarWinds RMM, Ninja)

• Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)

• Alerts configurations and escalations (email, SMS, etc)

• Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc)

• Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)

• Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)

• OS patching/updating tools (SCCM, SCOM, WSUS, WDS)

• Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)

• Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc)

• Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)

• Good understanding of software and hardware techniques for x86 virtualizations.

• Analyze system logs and identify potential issues with computer systems.

• Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.

• Highly technical, organized, and have excellent communication and people skills.

• A highly motivated individual who thrives in a fast-paced environment.

• Comfortable in both local and global working environments.

• Responsible for documenting the configuration of the system.

• A friendly, positive, and customer-driven attitude

• Effectively multitask and manage competing priorities

• Team player - ready to contribute whatever it takes or play any role on a team to get the job done

• Excellent time management & organizational skills

Education Required:

• BSc. Engineering degree (Electrical/Telecom/Computer)
• Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365

Skills

Alerts Configurations Virtualization Concepts RMM Tools