Service Delivery Manager/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

• Manage and oversee TPSA Service, including:
• Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.
• Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs. 
• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement. 
• Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG,
• Collaborate with TPSA region leads to manage the SLAs.
• Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk.
• Enhance TPSA processes and build a resilient and engaged operational framework. 
• Ensure security assessments comply with relevant regulations and standards.
• Create interlock with businesses, Procurement, and Technology teams to align service requirements.
• Conduct research on third-party cybersecurity trends, data and dashboards and to keep strategies up to date.